Terms of Use - Chocolate Blanko


Chocolate Blanko 

Effective immediately 

Last updated July 14th, 2016 

For further information, please contact us at info@chocolateblanko.com




The following terms of use (hereinafter "Agreement", “Terms”) is a legal agreement between you (hereinafter "user", "customer", "you", "your") and Chocolate Blanko by Derrer (hereinafter "Chocolate Blanko", “we”, “us” or “our”) and apply to all our services and products. This website is provided as a service to our customers and operates at the Internet address www.chocolateblanko.com (hereinafter “site”, "website"). Please carefully read and review the following terms, which govern your use of this website. By entering to our website, you unconditionally consent to the following terms, which can be modified by Chocolate Blanko in its sole discretion at any time and without notice. Any other terms conflicting with the following terms will not be recognized. Your continued use of this site after any modification of this terms will be considered acceptance of those changes.



In order to make a purchase from the site, you must be at least 18 years of age. You also represent and warrant that:

- You have not previously been suspended or removed from the site.

- You do not have more than one customer account registered on this site.

- Provide accurate, current, and complete information.

- Maintain and promptly update your account information.

- Maintain the security of your password.

- Promptly notify Chocolate Blanko if you discover or otherwise suspect any security breaches related to the site.

In order to create an account on the site, you will need to register. When registering for an account, you cannot create a username that incorporates a trademark without authorization from the trademark owner. We reserve the right to reclaim usernames on behalf of businesses or individuals that hold a legal claim, including trademark rights, in those user names. Only registered member can write reviews, comments, or rating the product(s) they purchase from us. Chocolate Blanko will check each review(s), comment(s), suggestion(s), rating(s) sent to us, and will decide whether to post them on our website or not. Whether the comment, review, or rating sent to us gets posted online or not, you will receive a 10% off discount coupon to use on their next purchase. Registered members receive a discount coupon code for every comment, review, or rate sent to us via email. Discount coupon codes are not refundable, they have an expiration date and they cannot be combined with any other offer or discount code. Only one discount code per purchase.



Unless otherwise specified, the site and all materials on the site, including but not limited to: text, images, graphics illustrations, sound files, designs, information, photographs, video clips, icon, and other content and materials contained on the site are copyrighted, and any unauthorized use of any materials from this site may violate copyright, trademarks and/or other international laws. Under applicable copyright laws, you are prohibited from copying, reproducing, modifying, distributing, displaying, performing, or transmitting any of the contents of the site for any purposes. You are granted only to a limited, non-exclusive license to access, and use the site. This license is revocable at any time. The site and contents are intended solely for personal use, non-commercial use. You may download, or copy the contents and other downloadable materials displayed on the site for your own information, non-commercial use. No right, title, or interest in any downloaded content is transferred to you as any result of any downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivate works from selling or in any way exploit any of the contents of this site. Unless otherwise specified, the site and their contents are intended solely to promote the products and services from Chocolate Blanko. 



All products on this site are available for sale exclusively online. These products may have limited quantities and are subject to change without notice at Chocolate Blanko’s sole discretion. The prices displayed on the site are quoted in Swiss Francs, CHF. Our products are available to the following countries:

- Switzerland

- Liechtenstein

* More countries to be announced soon.



Chocolate Blanko makes every effort to display as accurately as possible our products and their colors that appear on the site. However, as the colors you see will depend on your computer monitor and other factors beyond our control, Chocolate Blanko cannot guarantee that your computer’s display of any color on the site will be accurate. Chocolate Blanko tries to ensure that the information posted on the site is correct and up-to-date. However, it is not possible to ensure that any website is free of human or technological errors. This site may contain typographical errors, inaccuracies or omissions, some of which may relate to the description of our products, pricing, promotions, offers, and availability. In the event of an error, whether on the site, in an order confirmation, in processing an order, delivery of a product/service or otherwise, we reserve the right to correct such error at any time and without notice, and revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged.


The site may contain links to other websites that are not under any control of Chocolate Blanko. We have no responsibility for the linked websites nor does linking constitute an endorsement of any linked website. The links are provided for the sole purpose of offering convenience and additional information to our users on our site.



Applicable is always the version of the terms at the time of entering the contract. All prices are shown in Swiss Francs, CHF; all charges are included, except shipping, which is an additional charge. All of our products are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue products or services without notice. All prices are subject to change. If the color or size you want is not listed in the “Select color/size” drop-down box on the product description page, it is not available for ordering. Please check back later.



You agree that all of your transactions with or through the site may, at our option, be conducted electronically from start to finish, and that any oral conversations may be recorded. If we decide to proceed non-electronically, those transactions will still be governed by the remainder of these Terms of Use unless you enter into different terms provided by us. You are responsible for printing, or for making an electronic copy of this agreement and any other contract or disclosure that we are required to provide to you.



We accept the following payment methods: Bank transfer, PostFinance Card, PostFinance E-Finance, TWINT, PayPal, Visa, and MasterCard. All refunds will be credited to the same card or, in our discretion we may use another method. At checkout you can choose Bank Transfer as your payment method. Once your order has been placed, you will receive an email with all necessary information to complete your order. All orders will be shipped after payment is received. If payment is not received within 5 business days, your order will be cancelled automatically. By submitting your order, you represent and warrant that you are authorized to use the designated card and authorize us to charge your order (including any other amounts described on the site) to that card. If the card cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or canceled automatically. You must resolve any problem we encounter in order to proceed with your order.



Customers can withdraw from the contract by returning the products by mail within 15 days after delivery. All items must be returned in the same condition that they were received and in the original packaging in order to be fully refunded. Your return or exchange item(s) must be dated and delivered at Swiss Post Office or a preferred courier service before the sixteenth day from the delivery of your shipment to qualify for a full refund or exchange. There are no exchanges or returns on final sale merchandise.

General exchange information and instructions can be found at Exchange Instructions.

General returns information and instructions can be found at Return Instructions.

Return rules and restrictions can be found at Return Rules and Restrictions.

We reserve the right to require identification, proof of purchase, or additional verifiable information to help Chocolate Blanko locate the purchase in our records.If you believe a product sold by Chocolate Blanko has condition or defect that might make it unsafe, please report this safety concern immediately by email: info@chocolateblanko.com



In the event of receiving a product with a manufacturing defect, the statutory warranty is applicable. If you receive a defective item(s) upon arrival, please contact us immediately, so we can send you a new product right away.

By email: info@chocolateblanko.com 


By mail:

Chocolate Blanko by Derrer
Letzigraben 229
8047 Zurich

Please provide us with details of the defective item(s). Make sure you include your contact information such as first name, last name, email address, telephone number, and order number. We will be happy to help you.



All legal transactions or other legal relations with Chocolate Blanko by Derrer are subject to Swiss law. The United Nations Convention on Contracts for the International Sale of Goods (CISG), or any other cross-national conventions do not apply. The exclusive jurisdiction is at the location of Chocolate Blanko by Derrer (Zurich, Switzerland).



If any term(s) of these terms of use is or shall become invalid, then the validity of the other terms of these terms of use shall not be affected.




Your privacy is a highly important matter to us, therefore we aim to protect your confidential information. Chocolate Blanko's privacy policy follows Swiss data protection laws. We reserve the right to update this privacy policy at any time and without notice. If we make any changes to this policy, we will notify you by changing the effective date located on the top of this page. Your continued use of this site after any modification of this terms will be considered acceptance of those changes.



You may visit and browse through our site at any time without entering or saving any personal information about yourself. We collect personal information that under your consent was granted to us. For instance, we may collect information from you when you place an order online or by phone, email, or otherwise communicate with us. The types of personal information we may collect include, domain name and IP address of the computer sending the inquiry, customer first and last name, post address, phone number, mobile number, or fax number, email address, gender, date of birth and information about your interests and preferences.



We use the personal information we collect about you for a variety of purposes; for instance to:

• Provide and deliver products and services, process and complete transactions requested by you and send you related information, including purchase confirmations, invoices, updates, security alerts, recall notices and support and administrative messages.

• Respond to your comments, questions, and provide customer service.

• Send you information about Chocolate Blanko products, offers, promotions, news, and upcoming events that you might find of interest.

• Process and deliver contest entries and prizes.

• Organize and improve our website and services to better serve you.

When you subscribe to our email list, you will be regularly informed about new products over email. We may use your address data for our own internal marketing purpose. Your data will never be forwarded for external marketing purposes.

We may store and process personal information in Switzerland and other countries.



We may share personal information about you outside of Chocolate Blanko, for instance:

• We may share personal information with third parties who complete transactions or perform services on our behalf.

• Your personal information may be shared as part of a corporate business transaction, such as a merger or acquisition of all or a portion of our business to another company, joint venture.

• We may share personal information: If we deem it necessary to comply with laws or to respond to lawful requests and legal process, in order to protect the rights and property of Chocolate Blanko and our members.



In some cases, we may use “cookies” to customize user experiences. Cookies are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our site and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. For instance, we may use cookies to remember the items in your shopping cart, store your preferred settings such as language settings, and track your orders.



If you have any additional questions, comments, or concerns about this policy, please email us at info@chocolateblanko.com. You can also write us at:

Chocolate Blanko by Derrer
Letzigraben 229
8047 Zurich

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